Privacy Policy

Effective Date: July 12, 2025
 

This Privacy Policy explains how Xplore Rentals LLC ("we," "us," or "our") collects, uses, and protects the personal information you provide when you use our website and services to rent paddleboards. We are committed to protecting your privacy and handling your personal information responsibly.
 

1. Information We Collect:

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When you book a paddleboard rental through our website, we collect the following personal information directly from you:

• Contact Information:

  • Full Name

  • Phone Number

  • Email Address​

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2. How We Use Your Information:

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We collect and use your personal information solely for the following purposes related to your paddleboard rental:

• To Facilitate Paddleboard Drop-off: To contact you and arrange for the efficient delivery of the paddleboards to your specified location.

• To Facilitate Paddleboard Pick-up: To contact you and arrange for the efficient collection of the paddleboards from your specified location after your rental period.

• To Provide a Receipt: To send you a digital receipt or provide you with a physical receipt.

• To Address Damage or Stolen Property: To contact you regarding any damage to the rented paddleboards or instances of stolen property, in accordance with our Rental Agreement.

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We will not use your personal information for marketing purposes, to send you promotional materials unrelated to your specific rental or share it with third parties for their marketing purposes.

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3. How We Share Your Information:

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We do not sell, rent, or trade your personal information with third parties.

Your information may be shared only with:

• Our Staff: Employees or contractors of Xplore Rentals LLC who need access to your information to fulfill the rental service (e.g., delivery drivers, administrative staff processing receipts).

• Legal Requirements: If required by law, such as in response to a subpoena, court order, or other legal process.

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4. How We Protect Your Information:

 

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

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However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

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5. Data Retention:

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We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements (e.g., tax records, resolving disputes related to rentals). Once your information is no longer needed, we will securely dispose of it.

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6. Your Rights (California Residents):

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As a California resident, you have certain rights regarding your personal information under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). Since we only collect and use your data for transactional purposes and do not sell or share it for cross-context behavioral advertising, many of the more complex provisions may not directly apply. However, you generally have the right to:

• Know what personal information we collect and how it's used.

• Request deletion of your personal information, subject to certain exceptions.

• Correct inaccurate personal information.

• Opt-out of the sale or sharing of your personal information (though we do not engage in these activities).

• Non-discrimination for exercising your privacy rights.

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To exercise these rights, please contact us using the information below. We will respond to your request consistent with applicable law.

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7. Changes to This Privacy Policy:

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We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically for any changes.

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8. Contact Us

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If you have any questions about this Privacy Policy or our data practices, please contact us:

Xplore Rentals LLC 

Organized under the laws of the State of California, and operating under the laws of the USA

3549 Castle Glen Dr. #205

San Diego, California 92123